Pluspay Finansal Teknoloji Hizmetleri A.Ş. ensures customer satisfaction by meeting all its obligations and delivering uninterrupted service through innovative approaches aligned with customer expectations.
We are committed to ensuring that all our employees implement and maintain the Integrated Management System, established with consideration for the applicable requirements of relevant standards in our operations. To fulfill this commitment, we organize our business processes according to the following principles:
- To provide secure access to our own and our stakeholders' information assets,
- To recognize and manage risks to the confidentiality, availability, and integrity of all personal data and information assets belonging to our company, customers, suppliers, and business partners,
- To protect the organization's reliability and brand image,
- To apply sanctions deemed necessary in the event of an information security or personal data breach,
- To ensure full company-wide participation in personal data and information security across its processes and promote a high level of information security awareness,
- To establish a planned and effective business continuity management system,
- To address business continuity, personal data, and information security systematically, creating a structure that continuously improves and develops while preventing new risks from arising,
- To maintain the highest levels of service continuity and efficiency in our processes by incorporating the best available applicable techniques into our workflows through customer-focused, innovative approaches to our products and services,
- To establish, implement, and operate an integrated management system aimed at achieving the highest performance across our processes; to continuously monitor performance criteria and process activities, identify necessary improvements, and implement them by ensuring the conditions for their feasibility,
- To encourage leadership and employee participation in all our processes through a participatory and pluralistic management approach, thereby continuously improving our business processes,
- To manage customer feedback effectively, eliminate activities that do not add value, and deliver services on time through efficient use of resources,
- To identify the expectations of internal and external customers, suppliers, all other relevant stakeholders, society, and shareholders through a timely, fast, and effective system that uses technology in corporate communications; to meet these expectations in a balanced way, improve continuously, support learning and innovation, and adopt and promote an approach focused on excellence,
- To comply with all customer requirements, legal obligations, and applicable standards,
- To measure process performance using reliable data, appropriate methods, and systems, and provide input for continuous improvement.